Shipping & returns
COVID-19 UPDATE
Due to COVID19 our Australian and international shipping is taking much, much longer than usual. We are all having to be so much more patient. Unfortunately this is out of our control and we appreciate your understanding while the world moves through these unpredictable, unprecedented and evolving times. We will continue to send the orders out within 1 - 2 business days and provide you with all the tracking information that we have, but we can not guarantee when they will arrive.
When will I receive my order?
We always endeavour to get your order out as soon as it comes in but please allow 4 – 5 business days in Australia, and internationally will depend on international shipping conditions and your location. As always, we provide you with all the tracking information that we have, so you can follow its progress.
These estimates are subject to change and given as indications only.
We do not ship orders on Saturday, Sunday or public holidays.
Currently, during COVID times, shipping times have been unpredictable and longer than usual. We apologise for this, and always endeavour to keep you updated.
What happens with lost packages, delays or damage?
We encourage you to please choose carefully. We do not give refunds or exchange for change of mind purchases, or have an unwanted gift. In order to ensure product integrity, we are unable to resell your returned products.
If you accidentally selected the incorrect product when ordering online, please contact us immediately at hello@mykidscoulddothat.com within 8 hours of your purchase in order for us to rectify the selection if we can. We do not refund for incorrect purchases, and are not responsible for incorrect orders placed by you. However, if approved, you may return the product as long as it is unopened and in its original packaging. You will be responsible for the return postage fees.
If you received the incorrect product or there was damage to the product in transit, please contact us at hello@mykidscoulddothat.com within 48hrs of receiving the product for approval to return or exchange. We may require you to send us photographic evidence of the damaged product, or delivery error for insurance purposes.
For all instances, please contact MKCDT within 48hrs of receipt of purchase in order for us to be able to process your return or exchange smoothly. All products must be returned within 14 days of receipt of purchase and also accompanied by the original purchase receipt.If you have any questions about Returns or refunds feel free to contacts us at hello@mykidscoulddothat.com
Return Process:
Email us at hello@mykidscoulddothat.com with your receipt and all details of why you would like to return your product.
Return the goods to us in their original condition within 14 days of delivery. Please ensure that the parcel is properly sealed and secured and ensure our email correspondence is contained in the parcel along with the original invoice details. This is to ensure the logistics team that receives the returned goods can identify it easily and have it assigned to your account.
We will process the return within 5 to 10 business days of receipt of the goods and contact you via email.
Tracked deliveries that cannot be delivered because you are unavailable will be shipped again at your expense or cancelled. We cannot be held responsible for lost packages or delays although we will do our best to sort it out with the shipping company.